Portal Delivery Shipments
Delivery Shipments show goods in motion, in both directions: what is going out to customers and what is coming in from suppliers. Customers can follow their own deliveries in the portal and suppliers can see what you are expecting, which removes a large share of the calls that ask where something is.
Direction
| Direction | Means |
|---|---|
| Outbound — to customers | Deliveries leaving you. |
| Inbound — from suppliers | Goods on their way to you. |
The list
| Column | Meaning |
|---|---|
| Shipment | The reference. |
| Customer / Supplier | The other party, depending on direction. |
| Delivery | The document it belongs to. |
| Items | How many lines and how many units. |
| Driver | Who is carrying it. |
| Status | Created, In transit, Delivered or Filed. |
| Created / Updated | When it was raised and when it last moved. |
The statuses
| Status | Means |
|---|---|
| Created | Raised, not yet gone. |
| In transit | On its way. |
| Delivered | Arrived. |
| Filed | Closed off — nothing further to do. |
A shipment with No lines is one raised without items on it. Usually that means it was created ahead of the document it should carry.
What the customer sees
A customer following a delivery sees the order's reference — the number they know, such as 086/2026 — not the internal document number. That is the number on their paperwork, so it is the one to quote back at you when something is wrong.
Counting
The Overview summarises shipments for the last thirty days as created, in transit and delivered, split inbound and outbound. A rising in-transit count that never becomes delivered is the useful signal: it means shipments are being raised and then not closed off, and the portal is showing your customers goods permanently on the road.