The View Sales Credit Note page is the full record of a credit after it has been finalised. It shows the header and document details, the items credited, how the credit has been applied to invoices, and the General Ledger entries reversing the original sale.
Where to find it
Open any credit note reference from the Credit Notes List.
Header
| Field | Description |
|---|
| Ref | The unique reference assigned to the credit note, for example 001/2026. |
| Date | The date the credit note was recorded. |
| Created By | The user account that generated it. |
| Created On | The exact date and time of creation. |
| Branch | The branch where the transaction originated. |
Document Details
| Field | Description |
|---|
| Currency | The currency used for the credit transaction. |
| Shipping Company | The logistics provider linked to any returned goods. |
| Items Returned to Location | The warehouse where credited goods were restocked. |
| Sales Type | The price list category applied to the items. |
| Sales Area | The region associated with the original sale. |
| Customer | The customer receiving the credit. |
Items Returned to Location decides which warehouse the stock goes back into. If goods came back damaged and should not re-enter sellable stock, check that this points at the right location before finalising.
Credit Note Status
| Status | Meaning |
|---|
| Draft | Saved but not yet finalised. |
| Credited | Finalised, but not yet applied to any invoice. |
| Partially Allocated | Part of the credit has been applied to an invoice. |
| Allocated | Fully applied to one or more invoices. |
Line Details
| Column | Description |
|---|
| Item Code & Description | The identifier and name of the credited item. |
| Batch No & Exp Date | Batch and expiry information, for tracked items. |
| Quantity & Unit | The amount credited and its unit of measure. |
| Price | The unit price of the item. |
| Discount | Any line-level discount applied. |
| Total | The line sub-total after adjustments. |
| SubTotal & Total Credit | The summarised values for the whole credit note. |
Allocations
| Column | Description |
|---|
| Type | The document the credit is allocated to, for example Sales Invoice. |
| Reference | A clickable link to the invoice. |
| Date | The date of the linked invoice. |
| Total Amount | The full value of that invoice. |
| Left to Allocate | The remaining balance on the invoice after this allocation. |
| This Allocation | The amount from this credit note applied to that invoice. |
| Summary | Total allocated, and any amount still left to allocate on the credit note. |
General Ledger
| Column | Description |
|---|
| Account | The ledger accounts affected — typically 4010 - Sales and 1200 - Accounts Receivable, plus 5010 - Cost of Goods Sold and 1510 - Inventory where stock came back. |
| Counterparty | The customer associated with specific ledger lines. |
| Branch & Department | The internal units the movements are attributed to. |
| Debit & Credit | The balanced values showing the total impact. |
A credit note reverses the original sale: revenue and the receivable come down, and if goods were physically returned, stock goes back up and the cost of sales is reversed with it.
Actions
| Action | What it does |
|---|
| Allocate | Open the allocation screen to apply the credit to outstanding invoices. |
| Print | Generate a printed or PDF copy of the credit note. |
| Share Link | Generate a secure URL to share the credit note externally. |
| Void | Cancel the credit note, reversing its stock and financial entries. |
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