Branch Balance Transfer

Branch Balance Transfer moves an outstanding balance from one branch of a customer to another. It is for businesses running several branches under one customer account who need to reallocate where a debt sits without touching the customer's total.

Overview

Businesses running several branches under one customer sometimes need a balance to sit against a different branch from the one it was raised on — a debt agreed centrally but carried locally, or a payment received at head office against a branch invoice. This form reallocates it without touching the customer total.

Where to find it

Go to Customer > New > Balance Transfer.

Form Sections

How to Use

1. Select the Customer and check the currency shown alongside them.
2. Choose the From Branch holding the balance.
3. Choose the To Branch that should carry it.
4. Enter the Amount and the date.
5. Record why in the memo, then process.

Tips

• Check the balance actually sits on the From Branch before transferring — the branch ageing tells you.
• The customer's total is unchanged. Only its distribution across branches moves.
• Use the memo. A balance appearing on a different branch with no explanation is exactly what causes a query later.

This reallocates a balance; it does not settle one. To clear what a customer owes, record a Customer Payment and allocate it against the invoices.

Related pages

• Customer Branches List — the branches involved
• New Customer Branch — creating a branch
• Customer Payment — settling a balance
• Allocations — applying payments to invoices