Customer Payment View

Customer Payment View

The Customer Payment View is the full record of a payment after it has been recorded. It shows the header, the customer detail, which invoices the money was applied to, the General Ledger entries, and the allocation form used to change how the payment is distributed.

Where to find it

Open any payment reference from the Customer Payments List.

Payment Information

FieldDescription
Payment NumberThe unique identifier for the payment, for example 159/2026.
Date of DepositThe date the payment was recorded or deposited into the bank.
Created ByThe user who entered the payment.
Created OnThe exact timestamp of creation.
SalesmanThe salesperson associated with the customer or transaction.
BranchThe business unit or location where the payment was recorded.

Document Details

FieldDescription
From CustomerThe customer who made the payment.
Customer CurrencyThe currency used for the transaction.
AmountThe total value of the payment received.
AllocatedHow much of the payment has already been applied to invoices.
Into Bank AccountThe bank or cash account the funds were deposited into.
Payment TypeThe mode of payment, such as a cash or savings account.
Sales AreaThe region associated with the transaction.

Customer Details

The customer name and their registered billing or contact address, as held on the customer record.

Status

StatusMeaning
UnallocatedNone of the payment has been linked to an invoice.
Partially AllocatedPart has been linked; a balance remains available.
AllocatedThe payment has been fully applied to outstanding invoices.

Allocation Tab

Shows exactly which invoices were paid using this payment.

ColumnDescription
TypeThe kind of linked transaction, such as a Sales Invoice.
ReferenceThe reference of the invoice being paid.
DateThe date the linked invoice was created.
Total AmountThe full value of the linked invoice.
Left to AllocateThe remaining balance on that invoice after this allocation.
This AllocationThe amount from this payment applied to that invoice.

General Ledger Tab

ColumnDescription
AccountThe ledger accounts affected, typically Undeposited Funds debited and Accounts Receivable credited.
Debit / CreditThe balanced financial movement in the functional currency.
TotalThe bottom row, confirming total debits equal total credits.

Allocation Form

The Allocation Form is the tool for manual debt management. Use it to choose which invoices to clear first — the oldest outstanding debt, or the ones that matter most — and to split a single large payment across several transactions. It also lets you correct an allocation that was applied to the wrong invoice.

The form lists all outstanding Sales Invoices and Bank Payments for the customer, with the amount available to allocate and a field against each transaction for the amount to apply.

A payment left unallocated is money in your bank that your reports still treat as debt. It ages into your overdue figures and can trigger a credit block on a customer who has actually paid.

Attachments

You can upload and view documents related to the payment — bank deposit slips, payment screenshots, remittance advices — directly from the view page.

Actions

ActionWhat it does
EditModify the payment details, subject to permissions.
AllocateOpen the allocation screen to apply or change how the payment is linked to invoices.
PrintGenerate a printed or PDF receipt.
Share LinkCreate a URL to share the payment details with the customer.
VoidCancel the payment, reversing all associated ledger entries and allocations.

Related pages

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