Customer Payment View
The Customer Payment View is the full record of a payment after it has been recorded. It shows the header, the customer detail, which invoices the money was applied to, the General Ledger entries, and the allocation form used to change how the payment is distributed.
Where to find it
Open any payment reference from the Customer Payments List.
Payment Information
| Field | Description |
|---|---|
| Payment Number | The unique identifier for the payment, for example 159/2026. |
| Date of Deposit | The date the payment was recorded or deposited into the bank. |
| Created By | The user who entered the payment. |
| Created On | The exact timestamp of creation. |
| Salesman | The salesperson associated with the customer or transaction. |
| Branch | The business unit or location where the payment was recorded. |
Document Details
| Field | Description |
|---|---|
| From Customer | The customer who made the payment. |
| Customer Currency | The currency used for the transaction. |
| Amount | The total value of the payment received. |
| Allocated | How much of the payment has already been applied to invoices. |
| Into Bank Account | The bank or cash account the funds were deposited into. |
| Payment Type | The mode of payment, such as a cash or savings account. |
| Sales Area | The region associated with the transaction. |
Customer Details
The customer name and their registered billing or contact address, as held on the customer record.
Status
| Status | Meaning |
|---|---|
| Unallocated | None of the payment has been linked to an invoice. |
| Partially Allocated | Part has been linked; a balance remains available. |
| Allocated | The payment has been fully applied to outstanding invoices. |
Allocation Tab
Shows exactly which invoices were paid using this payment.
| Column | Description |
|---|---|
| Type | The kind of linked transaction, such as a Sales Invoice. |
| Reference | The reference of the invoice being paid. |
| Date | The date the linked invoice was created. |
| Total Amount | The full value of the linked invoice. |
| Left to Allocate | The remaining balance on that invoice after this allocation. |
| This Allocation | The amount from this payment applied to that invoice. |
General Ledger Tab
| Column | Description |
|---|---|
| Account | The ledger accounts affected, typically Undeposited Funds debited and Accounts Receivable credited. |
| Debit / Credit | The balanced financial movement in the functional currency. |
| Total | The bottom row, confirming total debits equal total credits. |
Allocation Form
The Allocation Form is the tool for manual debt management. Use it to choose which invoices to clear first — the oldest outstanding debt, or the ones that matter most — and to split a single large payment across several transactions. It also lets you correct an allocation that was applied to the wrong invoice.
The form lists all outstanding Sales Invoices and Bank Payments for the customer, with the amount available to allocate and a field against each transaction for the amount to apply.
A payment left unallocated is money in your bank that your reports still treat as debt. It ages into your overdue figures and can trigger a credit block on a customer who has actually paid.
Attachments
You can upload and view documents related to the payment — bank deposit slips, payment screenshots, remittance advices — directly from the view page.
Actions
| Action | What it does |
|---|---|
| Edit | Modify the payment details, subject to permissions. |
| Allocate | Open the allocation screen to apply or change how the payment is linked to invoices. |
| Generate a printed or PDF receipt. | |
| Share Link | Create a URL to share the payment details with the customer. |
| Void | Cancel the payment, reversing all associated ledger entries and allocations. |
Related pages
- Customer Payment — record a payment
- Customer Payments List — find payments
- Allocations — apply payments across invoices
- Invoices — the debt being settled