Registered Users
Registered Users shows everyone who has started a signup on your website, whether or not they finished it. It is the screen that tells you which genuine customers are stuck at email activation, which registrations are fake, and whether anyone is probing your signup form.
Overview
The page helps you spot incomplete registrations, detect fake ones, resolve email activation problems and watch for suspicious activity.
Where to find it
Go to Company > Registered Users.
What the list shows
| Column | Description |
|---|---|
| Full Name / Email / Phone No | What they entered on the form. |
| Date | When they signed up. |
| IP Address | Where the signup came from. Several signups from one IP is the usual sign of a fake batch. |
| Source | Which page or channel brought them in. |
| Pack Name | What they were signing up for. |
| Type | Trial or paid. |
| Status | Registered — completed. Non-Registered — started but never activated. |
| Key | The activation link, which you can pass to a customer who never received the email. |
Features
| Action | What it does |
|---|---|
| Search | Filter by status, type or pack to isolate a group. |
| Resend | Sends the verification email again. |
| Activate | Completes the registration yourself, for a customer you have verified another way. |
| Buy Now | Moves a trial registration onto a paid pack. |
| Clear Non Registered Users | Removes the incomplete entries in bulk once you have worked through them. |
Steps to manage registered users
Identify users with incomplete registrations
Filter by Non-Registered and review who never finished. These are usually real prospects who hit a problem, not time-wasters.
Handling fake registrations
Watch for patterns — the same IP repeated, disposable email domains, names that do not match phone country codes. Clear them so they stop skewing your signup numbers.
Email activation issues
- Find the user showing as Non-Registered.
- Press Resend first — most cases are a delivery delay.
- If that fails, copy the activation link from the Key column and send it to them directly.
Verify who you are talking to before sending an activation link. It completes a registration on the strength of the email address alone, so the person asking should be the person who signed up.
SMTP issues
If nobody is receiving verification emails, the problem is your mail configuration rather than these registrations. Check the SMTP settings before working through the list one by one.
Monitor suspicious activities
A run of registrations from one IP, or many attempts in a short window, belongs together with Login Failures — read both when something looks wrong.
Related pages
- Login Failures — failed logins and brute-force attempts
- Companies — registrations that became companies
- Frontend Settings — what a signup is created with
- Users List — users inside a company