Rezo Orders

An order is what a table has asked for. Lines are added, sent to the kitchen, come back served, and finally become a bill that settles as an ordinary ERP sales document. Along the way lines can be held for a later course, modified, voided or comped — each with its own permission.

Order statuses

Individual lines carry their own status — New, Sent, Preparing, Ready, Served, Void or Comp — because a table rarely moves as one.

Courses

Lines are assigned a course: Starter, Main, Dessert or Drink, or none. The course is what tells the kitchen when to start something, so a main does not arrive while the starter is being eaten.

Modifiers

Modifiers are the variations on a dish — no onions, extra cheese, well done. They go to the kitchen with the line and, where they carry a price, onto the bill.

Void and comp

Both need the Void / Comp Lines permission, separate from taking orders. The difference matters in reporting: a void costs nothing, a comp costs the food.

Splitting and merging bills

One order can be split into several bills — by guest, or by moving lines between them — and several orders can be merged into one. Both happen at billing rather than at ordering, because that is when the party works out who is paying for what.

Settling

A settled bill posts as an ordinary ERP sales document. That is what makes returns, allocations, stock movement and tax reporting work without anything restaurant-specific — and it is why the menu has to be built on real items.

Related pages

• Floor — where the order starts
• Kitchen — where lines go when sent
• Menu — the items and modifiers
• Shifts — counting the money at the end