Gateway Dashboard
The gateway dashboard runs on the site PC at http://localhost:5080. In normal use there is nothing to do there — the service runs on its own. These are the pages worth knowing when you want to check on it or something looks wrong.
The pages
| Page | What it tells you |
|---|---|
| Dashboard | Whether the ERP is connected, which devices are active, and the most recent readings. |
| Events | Every reading received, newest first, exactly as the device reported it. |
| Data Queue | Readings not yet delivered. Normally empty or near-empty. A queue that keeps growing means the ERP cannot be reached. |
| Device Setup | Add a device, change an address, or switch one off. |
| Logs | A running record of what the software did, useful when something needs explaining. |
| Diagnostics | Version, uptime, and a downloadable support file. |
Events and Data Queue answer different questions. Events proves the device reached the gateway; Data Queue proves the gateway reached the ERP. Knowing which one is empty tells you which side of the connection to investigate.
If something looks wrong
| What you see | What to do |
|---|---|
| The dashboard will not open | Check the PC is on and restart it once. If http://localhost:5080 still does not respond, another program may have taken that port — the gateway then moves to the next free one and reports it in the Logs. |
| Test connection says the key was rejected | The company key is wrong, expired, or was pasted with a character missing. Re-issue it from Gateways and paste it again. Leaving the key box blank keeps the previous one. |
| Nothing appears in Events | The device is not reaching the gateway. Check it is powered on and its address in Device Setup matches. Switch that device to Simulate for a moment — if sample readings appear, the gateway is fine and the problem is the device or the network between them. |
| Readings appear but the Data Queue keeps growing | The devices are fine; the ERP cannot be reached. Check the internet connection and press Test connection. Nothing is lost while you sort it out — the queue delivers itself once the connection returns. |
| Readings arrive with the wrong time | The PC's clock is wrong. Correct the Windows date, time and time zone — readings are stamped by this PC. |
| A tag is read but the ERP does nothing with it | Usually the tag is not mapped to an item yet, or the Reader ID does not match. Both are set in the ERP — see Item Tags and Read Points. |
Simulate mode as a diagnostic
Switching a device to Simulate is the fastest way to split a problem in two. Sample readings appearing means everything from the gateway onward is healthy, so the fault is the device or the cable or network reaching it. Nothing appearing means the fault is in the gateway or its ERP connection.
Simulated readings are labelled as test data. They are separate from the ERP's own demonstration mode, which is switched on in Settings and marks records as simulated on the ERP side.
Getting help
Go to Diagnostics and download the support file. It bundles the version, recent activity and your settings with the company key removed, so it is safe to email. Send it with a short description of what you saw and roughly when, and that is usually enough to identify the cause without anyone needing access to your PC.
Related pages
- Download and Install — the setup steps
- Inbound — the ERP's view of the same traffic
- Events — what the ERP made of each reading