New Ticket
Ticket creation is a vital process that enables users to submit and monitor issues, feature requests, or inquiries within a system. This functionality ensures clear communication between users and support teams, helping to track the progress of each request from submission to resolution. By organizing and prioritizing tickets, the system allows for efficient management of tasks, leading to quicker responses and improved customer satisfaction. The structured approach of ticket creation also helps in maintaining a record of all interactions, ensuring nothing falls through the cracks.
Here you can find the list of Tickets as you created before.By using our search functionality, you can filter records as per your requirements.To filter tickets , Select Company and Department type and Priority type and Status.
To create a new ticket, go to Tickets > New > New Tickets
This form allows you to create a new support ticket. The fields include:
- Companies: Select the company the ticket is related to.
- Department: Choose the department handling the issue (e.g., Support).
- Priority: Set the urgency of the ticket (Low, Medium, High).
- Subject: Enter a brief summary of the issue.
- Description: Provide detailed information about the issue. Use the formatting tools to enhance your text.
Once all fields are filled, click Submit to create the ticket.To view a ticket, simply click on its name. From there, you can either forward the ticket to an admin by clicking the "Forward to Admin" button or create a task related to the ticket by clicking the "Create Task" button.