Sales Return From POS
The POS Return page handles goods coming back — damaged stock, wrong items, a customer changing their mind. It puts the inventory back where it came from and corrects the financial record, including any payment already taken, so nothing is left half-reversed.
POS Return Page
Go to the POS module > New (top left) and select POS Return. From the till screen, ALT + R takes you there directly.
Return list and search
| Element | Description |
|---|---|
| Invoice List | Transactions in date order, showing invoice number, date, customer and total. |
| Payment Status Labels | Colour-coded — Unpaid in orange, Credited in red — so the financial state of a sale is readable at a glance. |
| Search Reference | Find an invoice by its reference number or the customer's name. |
Invoice detailed view
Selecting an invoice populates the right side with that sale.
| Element | Description |
|---|---|
| Customer Information | Name, address and contact details from the original transaction. |
| Sold Items List | Every item on the invoice with its description, quantity sold and price. |
| Return Qty | Editable — enter exactly how many units are coming back. |
| Summary Totals | Sub total and amount total for what is being returned. |
Enter the return quantity rather than the sold quantity. The two default apart deliberately, and a partial return processed at the full quantity credits the customer for goods you never got back.
What it does to your records
- The returned stock goes back into the inventory location it was sold from.
- A credit is raised against the original sale.
- Where payment was already taken, the refund position is reflected on the customer's account.
Related pages
- Point of Sale — the original sale
- Credit Notes — the equivalent from the Sales module
- Standalone POS — returns in the offline app