Every repair tied to what the customer bought — warranty checked, parts billed.
When a customer brings a product back, Service Plus starts the job from the invoice or delivery it was sold on, works out whether it is still under warranty, and gathers the parts and labour into the service invoice — with the advance already taken off. It all runs inside TamilAccounting, so stock, sales and the customer’s account stay in step.
Where after-sales service quietly costs a dealer money
Selling the product is recorded properly. Fixing it later usually is not — it lives in a job-card book, a register at the counter and the technician’s memory.
Warranty argued at the counter
The customer has lost the bill, nobody can find the sale, and whether the product is still under warranty is decided by whoever is on duty.
Cost: free repairs on warranties that ended long ago — and angry customers whose valid warranty was refused.
Job cards nobody can find
The paper job card is in a drawer, the product is on a shelf at the back, and the customer is on the phone asking whether it is ready.
Cost: staff time spent answering calls, and repairs forgotten until the customer complains.
Warranty parts walk out of stock
Parts used on a free repair are taken from the store and never recorded. Stock goes short, and nobody knows what warranty work really costs.
Cost: stock that never reconciles and a warranty cost you cannot see.
Advances taken and forgotten
An advance is written in a book when the product comes in. When the bill is raised weeks later, it is charged in full — or the advance is never found.
Cost: customers charged twice, or money that never reaches the books.
Service billing outside the books
Repairs are billed from a separate receipt book or tool, so service income, parts sold and customer balances never meet the sales ledger.
Cost: service revenue missing from your reports, and balances that do not agree.
Walk-ins never properly entered
Someone brings in a product they bought elsewhere. Setting them up as a customer takes too long, so the job is done on a slip of paper.
Cost: paid work that is never invoiced and customers you cannot reach again.
One service request, from the counter to the invoice
Every step is recorded on the request’s activity trail, so anyone can pick it up and see where it stands.
Built around the product, not just the customer
A service request is about one product the customer owns — so it starts from where that product was sold.
Five ways in, and the product is always the right one
Open a sales invoice or delivery and press New Service: the request is tied to that document, and you pick from its lines. Or start from the customer and choose from everything they have bought, or type the bill number the customer quotes.
- The serial number is filled in from the batch number on the sales line
- Someone who did not buy from you: name, phone and a description of the product
- A walk-in is matched to an existing customer by phone number, or added as a new one
- The invoice or delivery shows the service requests raised against it
Warranty worked out, not argued
Set the warranty in months for an item, for a whole item category, or as one default for the company. It is counted from the date the product was delivered and judged on the day the request is raised: in warranty until a date, expired on a date, no warranty, or not bought from you.
- An item’s own term comes first, then its category’s, then the company default
- In warranty means a free service; otherwise it is paid
- Staff can still charge an in-warranty job — damage, misuse, a part not covered — and are asked to say why
- Products bought elsewhere are never treated as under your warranty
Every part and every hour on the bill — or on the warranty
Add the parts and labour used on the request. Each line is either chargeable or covered. Covered parts leave stock straight away through one inventory adjustment, costed to your warranty parts account. Chargeable lines wait for the invoice, which moves the stock itself.
- Parts and labour priced from the customer’s price list, and editable
- One press of Invoice bills every chargeable line not yet invoiced
- The advance is applied to the invoice, so only the balance stays due
- Bill again as more work is added — several invoices per request
Know where every repair stands, and hand over a proper receipt
Each request has a status — not started, pending, on progress, waiting for material, completed or cancelled — and an activity trail of every change, note and invoice. Requests past their expected end date are marked in the list.
- Assign a service person; they get a notification if they use the ERP
- Notes can be kept internal, for the service team only
- Close with a resolution; reopen if the fault comes back
- A printed service receipt with the product, serial, warranty, parts, charges, advance, balance and a signature line
The details that keep service and accounts in step
Small things, each of which stops a repair from going missing in the books.
Links both ways
The original invoice or delivery shows its service requests, and the service invoice shows which request it was for.
Find any job fast
Search by reference, problem, customer, contact phone, product or serial number. Open requests always show, whatever the date filter.
Safe cancelling
A request with a live invoice cannot be cancelled until that invoice is voided. Cancelling needs a reason and voids the advance.
Voids that clean up
Voiding a request voids its advance and returns covered parts to stock. Voiding a service invoice frees its lines to be billed again.
Priority and dates
Urgent, medium or low priority, the date the customer prefers and the expected end date, with overdue requests marked.
A service charge item
A paid job with no parts or labour lines is billed at its estimate as one line of your service charge item — no stock moves.
Your parts location
Choose the store that service parts are issued from, so warranty parts come out of the right shelf.
Who can do what
Separate permissions to look up requests, enter them, and change status or settings — matched to your existing sales roles.
For anyone who sells it and then fixes it
If customers come back to you when something breaks, the repair belongs in the same system as the sale.
Appliance and electronics dealers
Sales and service under one roof, with warranty decided from the sale instead of the customer’s memory.
AC and refrigeration companies
Installations that come back for gas, parts and labour, each billed against the right job.
Computer and mobile repair
Busy counters with walk-ins, serial numbers and parts that must come out of stock properly.
Machinery and equipment dealers
Higher-value repairs with advances, parts ordered in and several invoices as the work goes on.
Service centres
Repairs on products bought anywhere — walk-ins become customers in seconds and are billed like everyone else.
Owners and accountants
Service income, warranty cost and customer advances in the same ledger as every sale.
Bring your data. We’ll keep it right — and keep making it better.
Switching software is the hard part. We help you move, keep your records sound, and keep improving the system with you.
Data migration & opening balances
Move across from Tally, Zoho, QuickBooks, Xero, Sage 50 or SMACC, or from Excel templates for items, customers, suppliers, employees, chart of accounts and opening balances. You preview every row before it is saved — and our team helps you through it.
Your data, kept right
Your database is backed up three times a day — every 8 hours — and your files are backed up too. Each company keeps its own separate database; roles decide who can see, enter, approve or void; every change is on the audit trail; and everything exports to Excel or PDF whenever you want it.
Always improving, with you
We follow up regularly with the businesses that use it, and their requests become features. Updates arrive on your account automatically — nothing to download or reinstall.
Connected to what comes next
GST e-invoice and e-way bill, ZATCA, WooCommerce, WhatsApp, biometric devices, online payment gateways, mobile apps and an AI assistant — and new connections are added as the market moves.
Service Plus: common questions
A request starts from the sales invoice or delivery the product was sold on, so the customer, product, serial number and purchase date come from the sale. Parts covered by warranty leave stock through an inventory adjustment as soon as they are saved. Chargeable parts and labour go on an ordinary sales invoice, which moves the stock and posts the sale exactly as any other invoice does.
An advance is posted as a deposit into the bank account you choose, credited to the customer’s account. The service invoice is a normal sales invoice — revenue, tax and cost of the parts — and the advance is allocated against it, so only the balance remains due. Covered parts are charged to your warranty parts account at cost. Nothing sits in a separate service ledger.
You set the warranty in months per item, per item category, or as a company default. Service Plus counts it from the delivery date of the product the customer bought and checks it on the day the request is raised. In warranty means a free service by default; staff can still charge it, and the form asks them to say why.
Yes. Enter the customer’s name and phone and describe the product. If the phone number matches an existing customer, the request goes on their account; otherwise a new customer is created with your company defaults. These jobs are never treated as under your warranty, so they are paid.
Service Plus has separate permissions for looking up requests, entering them, and changing status and settings, each paired with your existing sales roles so current users keep their access. Status changes, notes, closing, reopening and cancelling are done from the request’s view and recorded on its activity trail. A closed request cannot be edited until it is reopened, and a request with a live invoice cannot be cancelled.
Yes. Each time you press Invoice, every chargeable line not yet billed goes on a new invoice, and the request lists all its invoices. If an invoice is voided, its lines are freed to be billed again.
Put every repair in the same books as the sale.
Start free, raise a request from one of your own invoices, and bill the parts and labour with the advance already applied.