Email Campaign
Email Campaign logs record what your campaigns actually sent. A campaign reaches many recipients at once, and this is where you confirm delivery rather than assuming it — the difference between "we sent it" and "it arrived".
Where to find it
Go to CRM > Email Campaign.
What the log shows
| Column | Description |
|---|---|
| Campaign | Which campaign the message belonged to. |
| Recipient | Who it was sent to. |
| Group | The campaign group the recipient came from. |
| Subject | The subject line sent. |
| Date & Time | When it went out. |
| Status | Whether it was sent or failed. |
Reading the log
- A batch of failures with the same error usually means an SMTP problem, not a content one — check SMTP Setup.
- Scattered individual failures are usually bad addresses in the group.
- Everything sent and nobody responding is a deliverability question — see the SPF and DKIM guidance in SMTP Setup.
Sent means your mail server accepted the message, not that a human read it. Campaigns are far more likely than transactional email to land in spam, so a clean log with no engagement is worth investigating rather than celebrating.
Related pages
- New Email Campaign — create and send
- Campaign Groups · Campaign Group Contacts — the audience
- Email Log — system-wide delivery status
- SMTP Setup — fixing delivery problems