Document Types
Document Types define what paperwork a loan requires — identity, income proof, collateral papers, signed agreement. Marking a type mandatory means a loan cannot proceed without it, which is what stops incomplete files reaching disbursement.
Where to find it
Go to Customer Loan > Settings > Document Types.
Field reference
| Field | Description |
|---|---|
| Name | The document required. |
| Description | What it is and what an acceptable version looks like. |
| Mandatory | Whether a loan can proceed without it. Missing mandatory documents are reported on the loan. |
Mark as mandatory only what you would genuinely refuse to lend without. A long mandatory list gets worked around under pressure, and once staff learn to bypass the check it protects nothing at all.
Where documents are held
Documents attach to a loan through Manage Documents on Loans. The loan reports Missing mandatory documents until every required type is present.