Tickets
Tickets is the support channel between you and us. Raise one when something is not behaving as it should, when you need a feature, or when you simply want to ask — every ticket is tracked from submission to resolution, so nothing gets lost in an inbox.
What tickets are for
| Use a ticket for | Example |
|---|---|
| An issue | A screen erroring, a figure that will not reconcile. |
| A feature request | Something the system does not yet do that you need. |
| An inquiry | A question about how something is meant to work. |
Finding your tickets
The list shows every ticket you have raised. Filter it by Company, Department, Priority and Status to find one again.
Keeping tickets rather than sending emails is what gives you a record. Six months later the ticket still shows what was asked, what was answered and when — an email thread rarely survives that long.
Where to go next
- New Ticket — raising one
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