Service Plus
Service Plus handles repairs and service requests, tied to what the customer actually bought. A request starts from the invoice or delivery it is about, works out whether the item is still in warranty, records the parts and labour used, and turns the chargeable part into an invoice — with everything linking back to the request.
What it covers
| Page | What it is for |
|---|---|
| New Service | Raising a request, from a purchase or from scratch. |
| Service Requests | The list, its statuses and the workflow. |
| Parts and Billing | Recording what was used and what is charged. |
| Warranty | How cover is worked out and what it changes. |
| Settings | Warranty terms, the parts location and the charge item. |
The idea
Most service software asks you to describe the product being repaired. This app already knows: the request points at the document the customer bought it on, so the item, the purchase date and the price are facts rather than something to be re-entered and mistyped.
That is what makes warranty automatic. If the system knows when the item was sold and how long its cover lasts, it knows whether the repair is free.
Customers can raise their own
Customers raise and follow service requests from the portal. See What customers see in the portal.